Shipping policy

Order Processing

Orders are normally prepared and shipped within 3–5 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Processing time is separate from the carrier's delivery time.

During launches, holidays, or unusually high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Shipping Destinations, Rates, and Delivery Estimates

Available shipping destinations, shipping charges, and estimated delivery times are displayed at checkout before payment. If Shopify does not offer a shipping option for an address at checkout, we are not currently able to ship to that location.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, holidays, carrier disruptions, and other events outside our control can cause delays.

Tracking

When tracking is available, you will receive a shipping confirmation by email or text after your order leaves our care. Please allow up to 48 hours for tracking information to update.

Shipping Addresses

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible at thedaydreamjar@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Lost or Delayed Packages

If tracking has not updated or your package is delayed beyond the carrier's estimated delivery date, contact us and we will help you review the shipment and available carrier options. If tracking shows delivered but you cannot locate the package, first check around the delivery location, with household members or neighbors, and with the carrier. Please then contact us within 7 days so we can assist with the next steps. Replacement or refund eligibility will depend on the carrier's findings and the circumstances of the shipment.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If it arrives damaged, defective, or incorrect, email thedaydreamjar@gmail.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and, when approved, arrange a replacement or refund at no additional cost to you. See our Return and Refund Policy for more information.

Warm-Weather Care

Candles can soften when exposed to high temperatures. Please bring your package indoors promptly after delivery. During extreme heat, we may briefly delay a shipment when reasonably necessary to protect the product, and we will notify you if this causes a significant delay.

International Orders

For international orders accepted at checkout, the customer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in our product or shipping prices and are not refundable by The Daydream Jar.

Questions

For shipping questions, contact us at thedaydreamjar@gmail.com.