Refund policy

14-Day Returns

We accept return requests made within 14 days after your order is delivered.

To be eligible for a return, your candle must be unused, unburned, unaltered, and in the same condition in which you received it. It must also be returned in its original packaging, with proof of purchase.

Starting a Return

To request a return, email us at thedaydreamjar@gmail.com with your order number and the reason for the return. Please do not send an item back before your return is approved. If your return is accepted, we will provide return instructions and the return mailing address privately.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service because we cannot issue a refund for a return that we do not receive.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at thedaydreamjar@gmail.com. Include your order number and clear photos of the item and packaging. We will review the issue and, when approved, provide a replacement or refund at no additional cost to you.

Items That Cannot Be Returned

• Candles that have been lit, burned, used, trimmed, or altered
• Custom or personalized items
• Gift cards
• Items clearly marked final sale

Exchanges

Because our candles are made in limited batches, we do not offer direct exchanges and cannot guarantee that the same item will remain available. The quickest option is to return an eligible item and place a new order for the item you want.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Please allow your bank or card provider additional time to process and post the refund.

This policy does not limit any rights available to you under applicable law.